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HRM-103 Training Management & Course Development


*This course is also available as a live distance learning course*

A 5-day Training Program to provide participants with tools and techniques to manage training activities and develop training courses in a corporate environment.

The Training Program will begin with the concepts of planning and developing corporate training from a managerial perspective. Using hands-on workshops, participants will then be lead through a step-by-step, systematic approach to planning and developing training courses.


  • Provide an understanding of training methods and the key elements of learning and learning transfer
  • Introduce techniques to manage and develop overall training courses that tie training objectives with corporate objectives
  • Provide an understanding of the trainer's role in the learning process
  • Provide tracking methods to determine the success of a training course through participant evaluations and Return on Investment (ROI) calculations
  • Guide participants through a detailed, step-by-step process to develop training courses


Part 1: Introduction to training and learning

Definition of training and learning


Awareness of best practice and current trends

Understanding training methods

Understanding the key elements of learning and learning transfer

Part 2: Training management

Developing training objectives

  • Tying training objectives to corporate objectives
  • Writing a company training policy
  • Developing a continuously learning organization

Developing a training plan

  • Conducting a needs analysis
  • Preparing training and development plans
  • Preparing the overall training budget
  • Designing and costing training courses


  • The learning process and the trainer's role
  • Internal trainers versus external consultants

Training evaluation

  • Conducting evaluations
  • Keeping training records and managing a training system
  • Evaluating Return on Investment (ROI)
Part 3: Systematic guide to training course development

Identification of training needs

  • Objectives
  • Methods
  • Knowledge, attitudes and aptitudes

Behaviour analysis

  • Development of human resources in reference to objectives and institutional climate
  • Actual behaviour versus desired behaviour
  • Definition of desired changes

Development of course content and teaching methods

  • Competency-based needs assessment approach
  • Task analysis process
  • Development of behavioural objectives components

Training course test and distribution

  • Control group participant selection and preliminary course evaluation
  • Pre and post training test preparation
  • Establishment of participant lists per session
  • Classroom setup
  • Development of theoretical content and visual teaching aids
  • Techniques and teaching methods


  • Types of evaluation
  • Establishing cost/benefit ratios and ROI

Target Audience

  • Managers and personnel responsible for training in a corporate environment
  • Managers looking to complement their skill-set by gaining a good understanding of training management and course development and how to assess their training needs


A combination of engaging activities and dynamic presentations to stimulate and maximize participants' learning.



A selection of Neotelis' training courses is held in various cities around the world. Please contact us at training@neotelis.com for the complete Yearly Training Calendar.


Neotelis can also deliver in-house sessions of this course specifically for your organization. Please contact us at training@neotelis.com for more information and a Proposal.

About Neotelis

Neotelis provides training, consulting, conferences and publications to the telecommunications industry worldwide. Its team of senior experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 120 countries around the world.

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  • Presential
This has been a fantastic training. We should do more of this type of training to get a better competitive edge.
A great training experience. One of the most relevant in my career!
Overall, a very good program that I would highly recommend.
A great training experience.
Excellent from beginning to end. The trainer has the touch.
It was extremely helpful & has enhanced my job performance.
Neotelis is always good. And the trainer brought it to another level.