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MGT-132 Strategic Planning: Designing Effective Telecom Strategies





*This course is also available as a live distance learning course*

In the world of telecommunications, operators and regulators must learn to adapt to industry and market developments to remain competitive. It is essential they develop strategies to seize new opportunities and effectively overcome challenges. Successful strategic planning is a key to achieving this.

In this 5-day training course, participants learn how to think strategically and to successfully implement a strategic planning process which allows the formulation of sound strategies leading to both individual and organizational improvement and growth. The course also includes analysis of real-life strategic planning cases and various practical workshops.

Learning Outcomes

At the end of the course, participants will be able to:
  • Explain the importance and benefits of strategic thinking and planning and how it can positively impact the overall performance of the organization
  • Think strategically and put this thinking into action
  • Implement the strategic planning process and formulate sound customer-driven strategies
  • Successfully execute strategic business plans
  • Draw lessons from real-life strategic planning cases


*Note: the course structure may be subject to change as trainings are updated on a regular basis.The training course covers the following topics:

Key concepts of strategic planning
  • Strategic thinking
  • Fundamental concepts of strategic planning
  • The strategic planning process
  • Responsibilities
  • Cycles
  • Content
  • Workshop #1 - The strategic planning process
Environmental assessment
  • External vs. internal environmental assessment
  • SWOT analysis
    • Workshop #2 - Case study – Orange
  • Competitive positioning
  • Scenario analysis
    • Workshop #3 - Scenario analysis
Day 2Vision, missions and business objectives
  • Corporate vision and missions
  • Business objectives
    • Workshop #4 - Case study – Google
  • Business portfolio evaluation
Day 3Strategy formulation
  • Corporate strategies
  • Competitive strategies
  • Functional strategies
Workshop #5 - Case study – Vodafone M2M
Day 4Strategy implementation
  • Action plans
  • Financial model
  • Risk vs. opportunity
  • Budget
  • Variance analysis
  • Workshop #6 - Case study – T-Mobile
Change management
  • Why is organizational change required?
  • The change process
  • Managing change
  • Workshop #7 - Case study - Vodafone transition to mobility
Day 5Strategy evaluation and control
  • Defining key metrics
    • Workshop #8 – KPIs
  • Monitoring and adjusting strategies
  • Strategy monitoring activities
  • Strategy adjustments
  • Performance management
Workshop #9 - Case study – Etisalat

Target Audience

  • Telecommunications managers and personnel


Neotelis e-Learning training courses are taken entirely online via Neotelis' Learning Management System KNeoledge and are composed of different training modules using various learning tools such as:


Access to Neotelis e-Learning training courses requires a computer, a headset (or speakers) and a stable Internet connection.


Neotelis e-Learning training courses are accessible on our Learning Management System KNeoledge anywhere at anytime.

About Neotelis

Neotelis provides training, consulting, conferences and publications to the telecommunications industry worldwide. Its team of senior experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 120 countries around the world.

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  • E-learning
This has been a fantastic training. We should do more of this type of training to get a better competitive edge.
A great training experience. One of the most relevant in my career!
Overall, a very good program that I would highly recommend.
A great training experience.
Excellent from beginning to end. The trainer has the touch.
It was extremely helpful & has enhanced my job performance.
Neotelis is always good. And the trainer brought it to another level.