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ENG-103 QoS in Telecommunication Networks


A 5-day Training Program to provide participants with in-depth knowledge of how to implement, manage and measure Quality of Service (QoS) in telecommunications networks.


  • Introduce participants to QoS concepts and define key words
  • Present the benefits of QoS
  • Provide an understanding of key QoS measures
  • List the main QoS issues related to the convergence of networks
  • Introduce the different tools to implement QoS
  • Review basic networking concepts


Overview of relevant telecommunications concepts

Introduction to QoS

General requirements for QoS

Access networks QoS fundamentals


Basic user concerns with service quality

QoS: evaluative concepts, measures and quantifiers

Routing speed and routing reliability

Mobile network QoS

Mapping QoS to UMTS services

Target Audience

  • Telecommunications managers, engineers and personnel responsible for network planning, operations, management and quality assurance
  • Managers looking to complement their skill-set by gaining a good understanding of QoS in telecommunication networks


Our training courses combine expert presentations, workshops, case studies and discussions on real-life situations faced by participants. Complete training material is provided to all participants for future reference and follow-up action plans.


Our public training courses are held at regular intervals in selected cities around the world. Upon request, our expert trainers can lead private training courses at the location of your choice or using a virtual classroom (distance training using a web-conferencing platform). For more information, or if interested in a private session, please contact us at training@neotelis.com.


Neotelis provides training, consulting, conferences and publications to the telecommunications industry worldwide. Its team of experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 100 countries around the world.


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  • Face-to-Face
This has been a fantastic training. We should do more of this type of training to get a better competitive edge.
A great training experience. One of the most relevant in my career!
Overall, a very good program that I would highly recommend.
A great training experience.
Excellent from beginning to end. The trainer has the touch.
It was extremely helpful & has enhanced my job performance.
Neotelis is always good. And the trainer brought it to another level.