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MKG-104 Managing the Business of Interconnection: Issues & Opportunities


A 5-day training course in which participants will learn the key concepts and important principles of the interconnection of telecommunications networks, including commercial, administrative, operational and legal/regulatory aspects.


  • Understand how to plan and manage interconnections
  • Gain a practical understanding of the critical components of interconnection: costing, billing, testing, unbundling, etc.
  • Be able to develop a Reference Interconnection Offer and effective interconnection agreements
  • Analyse the different issues and challenges operators and service providers face with fixed line, mobile and IP interconnection


*Note: the course structure may be subject to change as trainings are updated on a regular basis.

Interconnection and competition

  • Deregulation
  • Interconnection
  • Roles and responsibilities
  • Managing interconnection
  • Interconnection vs. wholesale services
Reference Interconnection Offer (RIO)
  • Document structure
  • Content and services offered
Interconnection agreement
  • Purpose
  • Content
  • Dispute resolution
Billing processes and procedures
  • Information measured and exchanged
  • Establishment of accounts
  • Settlement of accounts
  • Payment of balances
  • Full invoicing
  • Data reconciliation
Cost modeling
  • Cost modeling - Wholesale services
  • Long Run Incremental Costing (LRIC)
  • Cost modeling in mobile networks
Mobile and IP interconnection
  • Mobile interconnection
  • IP concepts and terminology
  • The Internet
  • NGN concepts
  • Definition and importance of IP interconnection
  • IP interconnection models
Target Audience
  • Telecommunications managers and personnel responsible for national and/or international interconnections and carrier relations
  • Billing, finance, marketing, engineering, operations and other personnel involved in interconnection-related activities
  • Managers looking to complement their skill-set by gaining a good understanding of interconnection and carrier relations


Neotelis Virtual Classroom Trainings combine real-time (live) Virtual Classroom sessions on a web-based videoconferencing platform with an expert trainer and off-line activities in-between live sessions. Presentations, workshops, case studies, and discussions on real-life situations faced by participants, as well as videos, whiteboards, quizzes and questionnaires are all used to engage participants and enhance their learning experience.

The training material is designed to provide practical tools which can be immediately applied in a work environment, and the complete material is provided to all participants for future reference and follow-up action plans.

Access to Neotelis Virtual Classroom Trainings requires a computer, a webcam, a headset and microphone and a stable internet connection.


Since 1997, Neotelis has assisted telecommunications organizations in more 100 countries. We provide key and relevant information to the industry in the form of training, consulting, publications and Forums such as conferences, webinars and social media.

In addition to Virtual Classroom Training, Neotelis offers:

  • Face-to-Face Training: an annual public calendar of training courses as well as client-specific private courses
  • E-Learning Training: self-paced training via the Neotelis Learning Management System — when you want, where you want
  • Hybrid Training: training courses incorporating Face-to-Face, Virtual Classroom, and e-Learning Training
Neotelis offers over 125 training courses in the key areas of the telecommunications sector and can also develop or customize private training courses to fit specific client requirements.

For more information on our training services, please contact us at training@neotelis.com or visit our website at www.neotelis.com.

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This has been a fantastic training. We should do more of this type of training to get a better competitive edge.
A great training experience. One of the most relevant in my career!
Overall, a very good program that I would highly recommend.
A great training experience.
Excellent from beginning to end. The trainer has the touch.
It was extremely helpful & has enhanced my job performance.
Neotelis is always good. And the trainer brought it to another level.