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What Clients Say

Upcoming Telecom Trainings

vMKG-104E   Managing the Business of Interconnection: Issues and Opportunities
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6 February - 4 April 2012
Virtual Classroom Training

MKG-119E   Distribution Channel Strategy & Management
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20-24 February 2012
Cape Town, South Africa

MGT-999E   Mini MBA in Telecommunications for the Caribbean
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5-9 March, 2012
Miami, USA

MKG-107E   International Settlements & Traffic Management
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26-30 March 2012
Paris, France

MKG-114E   Pricing in Telecommunications
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23-27 April 2012
Amsterdam, Netherlands

MKG-121E   Building a Customer Focus – Contact Center Strategies & Management
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30 April - 4 May 2012
London, United Kingdom

FIN-119E   Budgeting in Telecommunications
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9-11 May 2012
Amsterdam, Netherlands

FIN-118E   Management Accounting in Telecommunications
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14-18 May 2012
London, United Kingdom

MKG-111E   Strategic Sales in Telecommunications
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21-25 May 2012
Paris, France (in English)

FIN-112E   Cost Modeling in Telecommunications
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28 May - 1 June 2012
Montreal, Canada

 

Team

Neotelis’ experts have many years of work experience in the telecom sector. Their expertise was developed working with a wide range of telecommunications organizations all over the world. 

Experts

Profiles of some Neotelis experts:

Mr. Michel Bruyère

Mr. Michel Bruyère is the Chief Executive Officer of Neotelis. He has 15 years of experience in the telecommunications sector in the areas of sales & marketing, carrier relations, interconnection, and finance. This experience has been acquired with operators in Canada, France, Italy, the Netherlands, the United States and the United Kingdom. Mr. Bruyère is a member of the Advisory Board of the École Polytechnique de Montréal for the Engineering Physics department.

Mr. Bruyère holds a Bachelor of Engineering from the École Polytechnique de Montréal, Canada, a Master in Physics from the University of Ottawa, Canada and a Master of Business Administration from the Richard Ivey School of Business of the University of Western Ontario, London, Canada.

Mr. Jean-François Bonnes

With degrees in Human Resources Management and Law, Jean-François Bonnes has over 10 years experience in human resources management and training, and has developed his expertise with large companies and organizations in Canada and France. During his career, Mr. Bonnes has accompanied human resources and training managers from various industries such as telecommunications, pharmaceuticals and entertainment. Prior to joining Neotelis, Mr. Bonnes was an executive partner in a leading Canadian e-Learning company.

Mr. Jan Czech

Mr. Jan Czech has more than 30 years of experience in telecommunications and fast-growing, world-class high-technology companies, specifically in the areas of strategic and tactical planning, negotiations, forecasting, market analysis, rates and tariffs, development, regulatory and international affairs. He is the Past Chairman of the Board of the Computer Research Institute of Montréal (CRIM), past Interim CEO and Director on the Board of the Québec Scientific Information Network (RISQ), Senior Business Advisor at Inno-centre and member of the Technical Advisory Board of Reflex Photonics Inc. He has served on the Boards of Adopt Technologies Inc. and Group Odesia Inc., two publicly traded companies on the Toronto Stock Exchange (TSX).

Mr. Czech holds a Bachelor and a Master of Science in Economics from the Université de Montréal, Canada.

Mrs. Helen del Val

Mrs. Helen del Val is an attorney with more than 15 years of experience in the telecommunications sector. In 2005, she was appointed to the Canadian Radio-Television and Telecommunications Commission (CRTC), Canadian regulator, as Commissioner representing the regions of British Columbia and Yukon. Before her nomination, Mrs. del Val practiced law in Vancouver in prestigious law firms and also in house as Senior Counsel at BC TEL, now TELUS.

Mrs. del Val holds a Bachelor in Arts, for which she received a medal for the highest standing in the Arts faculty, as well as a Bachelor in law from University of British Columbia, Canada. Mrs. del Val has been a member of the Bar of British Columbia (Law Society of British Columbia) since September 1983. She currently also serves as a member of provincial regulatory tribunals.

Ms. Donna Malliff

Ms. Donna Malliff has over 25 years of experience in the areas of telecommunication regulation including the development of regulatory policy, management, process re-design, financial analysis and regulatory reporting. She has extensive working experience with Canadian telecom organizations, having worked with several Canadian fixed-line operators and the Canadian regulator.

Ms. Malliff holds a Bachelor of Science in Mathematics from Université de Montréal, Canada, a Bachelor of Commerce from Université de Montréal, Canada and a Master of Business Administration from McGill University, Montreal, Canada.

Mr. David Hannan

Mr. David Hannan has more than 10 years of experience in telecommunications in the development of business plans, financial models and reports for shareholders, creditors, banks and governments. His fields of expertise are in financial planning, cost accounting, financial modeling and project valuation. Mr. Hannan has worked and consulted for many Canadian telecommunications operators and was involved in numerous large-scale projects in Canada, the United States, South America and Europe.

Mr. Hannan holds a Bachelor in Business Administration from Université de Moncton, Canada, a Certificate in Accounting Science from Université du Québec à Montréal, Canada, a Master of Business Administration from Université de Sherbrooke, Canada and is a Certified Management Accountant (CMA). He is also member of the ‘Ordre des Comptables en Management Accredités du Québec’ (Society of Management Accountants of Quebec).

Mrs. Lorna Mata

Mrs. Lorna Mata has 15 years of experience in international telecommunications in the areas of carrier relations, marketing, sales and business development. She has extensive working experience with Canadian telecom organizations, having worked for several Canadian fixed-line and mobile operators. She also has an extensive international experience having held several senior management positions working with operators in Africa, Asia Pacific, Europe and the Caribbean and Latin America.

Mrs. Mata holds a Bachelor of Commerce and a Master of Business Administration from McGill University, Montreal, Canada.

Ms. Wendy Swan

Ms. Wendy Swan is the Chief Operating Officer of Neotelis. She has more than 20 years experience in information technology and telecommunications. Ms. Swan has held positions in business development and sales, technical sales support, and marketing and product management with telecom operators and equipment manufacturers in Canada, the United States and in multiple European countries. She is a member of the Quebec board for the association Canadian Women in Communications. She is the Vice-President and Treasurer of Quebec Board of the CWC (Canadian Women in Communications).

Ms. Swan holds a Bachelor of Engineering from the University of Waterloo in Waterloo, Canada and a Master of Business Administration from INSEAD in Fontainebleau, France.

Ms. Louise Hussein

Ms. Louise Hussein has more than 10 years of experience in telecommunications in the areas of sales, customer service, call centers and human resources. She has also extensive experience in academic teaching as she led several courses at Dawson College, Montreal, Canada and John Abbott College, Ste-Anne-de-Bellevue, Canada.

Ms. Hussein holds a Bachelor in Arts with a major in Human Resources and a minor in Adult Learning from Concordia University, Montreal, Canada. She also has a Certificate of Collegial Studies in Call Centers from Dawson College and a Diploma of Collegial Studies in Office System Management from John Abbott College.

Mrs. Andrée Noël

Mrs. Andrée Noël is a senior expert in telecom regulation with more than 15 years of experience in this sector. From 1998 to 2007, Mrs. Noël was Regional Commissioner for Quebec at the Canadian Radio-Television and Telecommunications Commission (CRTC), the Canadian regulator. Prior to this, she held various top management positions such as Director of Legal and Regulatory Affairs as well as Director of Public Affairs at Fonorola Inc., a company providing telecommunication services. Mrs. Noël is a member of the Bar of Quebec and the Canadian Bar Association. She is a former President of the Association of Secretaries and General Counsels of Quebec and a former member of the Council of the Bar of Montreal and of the Council of the Bar of Quebec. She also served as a member of the Council on the Status of Women of the government of Quebec, appointed by the Minister, and sat on the Boards of various public and private institutions.

Mrs. Noël holds a Bachelor of Arts and a Law degree from the University of Montreal, Canada.

Mr. Paul Wignal

Mr. Paul Wignall is a senior expert in call centers with more than 20 years of experience in this sector. He has worked with clients in both Canada and the U.S. and has significant experience in the telecommunications sector. Specializing in call center operations, Mr. Wignall assists call centers with performance assessment, process development and management, change management, and coaching and training of both managers and agents. Mr. Wignall has held several senior management positions within Bell Canada, as well as at C3 Contact Centre Performance Solutions.

Mr. Wignall holds several industry certifications in performance management, coaching and operations review.

Mr. Iyad Koussa

Mr. Iyad Koussa is the Technical Director of Neotelis. He has 18 years of experience in IT and telecommunications acquired with companies such as IBM, National Bank of Canada and Videotron, and in research centers as principal analyst and network administrator. He also has 10 years of experience in training on topics including TCP/IP, network design and implementation, operating systems administration, and database design. He has worked in the Middle East, Asia and North America.

Mr. Koussa holds a Bachelor in Electrical and Electronics Engineering from the University of Damascus, a Diploma in Computer Science from the High Institute for Applied Sciences & Technology of Syria (HIAST), a Certificate in Network Design from the Okinawa International Center (OIC) of Japan, and he took the Engineering Management Principles and Economics program at Concordia University in Montreal, Canada.

Mr. Koussa is a Member of the Ordre des ingénieurs du Québec and speaks English, French and Arabic.

Mr. Charles Laflamme

Mr. Charles Laflamme has over 20 years of experience in the telecommunications, technology and aerospace industries. In the last 10 years, he has held CFO positions in both public (TSX Venture) and private firms. With Bell Canada International (BCI), he was involved in large emerging markets telecom start-ups including expatriate assignments in India and Brazil. He has highly diversified operational experience in most areas of finance, including extensive financial planning and debt/equity financing, acquired in both large corporations and start-up companies, locally and internationally. He also has extensive management experience in strategic planning, administration, contract negotiation, human resources, IT, and purchasing.

Mr. Laflamme holds a Bachelor in Civil Engineering from Université Laval, in Quebec, Canada and a Master of Business Administration (MBA) from Concordia University in Montreal, Canada. He is a Chartered Financial Analyst (CFA) as well as a member of the Ordre des ingénieurs du Québec (OIQ) and the Montreal Society of Financial Analysts.

Mr. Paul Martineau

Mr. Paul Martineau is senior human resources professional with 30 years of experience. Mr. Martineau has previously worked with leading Canadian telecommunications operators like Microcell Telecommunication and Teleglobe Canada. Mr. Martineau also acquired experience in several different industries and has occupied senior management and executive positions for other major Canadian organizations such as SNC-Lavalin Group and Van Houtte. Mr. Martineau Implemented a human resources management structure for one of the most important operators in Canada as well as participating actively in its start-up. In his career, Mr. Martineau covered and mastered every aspect of human resources: consulting, training and development, employee relations, recruiting, succession planning, compensation, employee benefits, retirement planning, etc.

Mr. Paul Martineau holds a Bachelor in Industrial Relations from Université de Montréal in Montreal, Canada.

Mr. Martin Savard

Mr. Martin Savard, Ph.D., is an experienced management and marketing trainer and consultant specialised in Business Intelligence, data mining and database knowledge discovery. Over the last 10 years, he has worked with large Canadian telecommunications companies as a trainer and consultant in Business Intelligence and data mining. His extensive experience allows him to provide courses that focus on practical strategies and help create customer acquisition and retention marketing strategies which are profitable for telecommunications companies. His current research in predictive modeling and segmentation demonstrates the positive impact of investing in data warehousing on the creation of economic value for companies in telecommunications.

Mr. Savard completed a Bachelor of Business Administration (BBA) and a Masters in Marketing (MBA) at UQAM in Montreal, Canada. He also holds a doctorate (PhD) in Marketing and Quantitative Methods (specializing in statistical modeling) from HEC Montreal in Montreal, Canada.