<< Back to services list

Services Directory

MGT-104 Gaining New Insight & Creating Value with Business Intelligence

Register

Description

A 5-day Training Program to provide participants with the basic concepts, tools and techniques to successfully perform business intelligence tasks and activities.

Objectives

  • Obtain a good understanding of the evolving telecommunications environment and its impacts on the business of operators
  • Learn the key concepts, challenges and issues of business intelligence
  • Learn how to identify, gather, analyze, use and present data to create value and increase the competitiveness of an organization
  • Practice different types of analyses used in business intelligence
 
Topics
What is Business Intelligence?

The global and competitive telecommunications environment

  • Deregulation
  • Globalization
  • Market evolution and trends
  • New telecom players
  • New services and offers
  • Challenges, impacts and opportunities for operators

Business Intelligence hierarchy

Sources of Business Intelligence data

  • Type of information
  • Data warehouse
  • Secondary corporate data
  • Secondary external sources
  • Primary data: internal
  • Primary data: external
  • Ongoing collection vs. ad hoc

Portals

  • Information portals
  • Business Intelligence Portals
  • Alternative to portal access

Information security

Business Intelligence analysis

  • Business analysis tools
  • Forecasting
  • Price analysis
  • Competitive analysis
  • Benchmarking
  • BI conflicts

Data mining

  • Definition
  • Data mining tasks
  • Data mining limits
  • Application to Customer Relationship Management (CRM) : Prediction, Segmentation
  • Tools

Investigative due diligence

  • What is investigative due diligence?
  • Investigative tools

Data analysis and building models

  • Industry Framework Modeling
  • Porter's 5-forces model

Business Intelligence reporting methods

  • Executive alerts
  • Executive reporting
  • Custom Intelligence reports
  • Ad Hoc requests

Business Intelligence strategic planning link

  • What is strategic planning?
  • BI's link to strategic planning
  • Supporting the planning process
  • Focusing BI on corporate plans

Business Intelligence ethics

  • Ethics and legalities
  • Questionable BI practices
  • Corporate implications

Building a BI team

Business Intelligence best practices

  • Best practices creating BI function
  • Best practice BI traits
  • Best practice scorecard

Politics of Business Intelligence

Justifying the Business Intelligence function

  • Build excellence and credibility
  • Self promote
  • Monitor and measure successes
  • Benchmark
  • Generate efficiencies
  • Executive sponsorship

Organizations of interest to Business Intelligence

Target Audience

  • Telecommunications managers and personnel responsible for business intelligence
  • Managers looking to complement their skill-set by gaining a good understanding of business intelligence fundamental concepts

 

Methodology

Our training courses combine expert presentations, workshops, case studies and discussions on real-life situations faced by participants. Complete training material is provided to all participants for future reference and follow-up action plans.

Location

Our public training courses are held at regular intervals in selected cities around the world. Upon request, our expert trainers can lead private training courses at the location of your choice or using a virtual classroom (distance training using a web-conferencing platform). For more information, or if interested in a private session, please contact us at training@neotelis.com.


About Neotelis

Neotelis provides training, consulting, conferences and publications to the telecommunications industry worldwide. Its team of experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 100 countries around the world.


 

Add to my favourites >> Download PDF Outline >> Register
Price
3745 $

Includes tuition, material, online access (Virtual Classroom/e-Learning Trainings) and lunches/refreshments during the course (Face-to-Face Trainings).
Registration deadline
Monday 8 April 2013
Our expert
Martin Savard
See our expert's profile »
Availability
  • Presential
Testimonials
This has been a fantastic training. We should do more of this type of training to get a better competitive edge.
A great training experience. One of the most relevant in my career!
Overall, a very good program that I would highly recommend.
A great training experience.
Excellent from beginning to end. The trainer has the touch.
It was extremely helpful & has enhanced my job performance.
Neotelis is always good. And the trainer brought it to another level.