Next session: 8 - 12 May 2017, London
Description
Regulations are a fact of life in telecommunications, impacting every aspect of a telecom operation in both the short and long-term. Regulatory Affairs staff needs to be in touch with the pragmatic day-to-day issues of an operator to ensure compliance with regulator's rules.
This 5-day training course provides participants with the knowledge, tools and techniques to successfully manage the regulatory affairs and compliance function so as to have a positive, strategic impact on company success.
Learning Outcomes
At the end of the course, participants will be able to:
- Describe the dynamics of telecom regulation and the impacts of the industry change on regulators and operators
- Explain what constitutes effective regulation and a ‘best practices' regulator in an ICT-driven world
- Formulate effective regulatory compliance programs and describe how to transform compliance into a competitive advantage
- Use the knowledge, tools and techniques necessary to build an effective relationship between an operator, a regulator and consumers
- Discuss current key issues in 4th generation regulation and regulatory approaches for dealing with those issues
Topics
*Note: the course structure may be subject to change as trainings are updated on a regular basis.
The training course covers the following topics:
Day 1
Dynamics of regulation
- Impacts for operators and regulators
Workshop #1 - Current realities of regulation
Regulation and the regulator
- The need to regulate
- Principles of effective regulation
- Roles and responsibilities of the regulator
Workshop #2 - Mobile service market in Nigeria – isn't it ironic?
The ‘Best Practices' regulator
- Best practices traits
- Regulatory authority checklist
- Organization of the regulator
Workshop #3 - Transparency will aid industry
Day 2
Regulation and the operator
- Roles and responsibilities
- Organization of the regulatory affairs function
Workshop #4 - Regulatory strategy
Regulatory compliance
- Context
- Becoming a high-performing compliance organization
- Role of compliance
- Policies programs and priorities
- Cross-functional operating model
- Key stakeholders; people, processes, systems
- Major areas of regulatory compliance
- Compliance process
- Regulatory compliance program
- Designing regulatory compliance programs
- Ensuring compliance program effectiveness
Day 3
Regulatory compliance (continued)
- How to comply
- Consequences of non-compliance
- The shift from burden to advantage
- Communications and training
- How to move beyond compliance
Workshop #5 - MTN Nigeria fined for 5.1M unregistered SIM cards
Improving the regulatory function
- Bridging the internal gap
- Bridging the external gap
- Bridging the consumer gap
Workshop #6 - ICASA, operators under pressure
Day 4
Regulation and spectrum policy
- Technical background
- Regulatory approaches
- Spectrum for mobile broadband
- Awards (beauty contests)
- Auctions
- Shift in spectrum allocation policy and its impacts
- IoT
Workshop #7 - Unexpected outcomes
Mobile money
- Key considerations in mobile money regulation
- Key regulatory challenges
- Regulatory approaches
Day 5
NGN and Convergence
- Policy issues
- Access & Pricing
Workshop #8 - Mobile TV: Content versus carriage
Consumer protection
- Why regulate consumer protection?
- Consumer protection in a digital age
Universal access
- Government targets and policies
- Obligations: How much broadband is essential?
- Financing universal access
Net neutrality
- Definitions
- Regulatory approaches
- Comparing the debate in the USA and Europe
- Commercial issues
- Net neutrality in the developing world
Workshop #9 - Good or greed?
OTT services
- Emergence of OTT services
- Impacts of OTT on operators
- Regulating disruption
Workshop #10 - New players – old rules?
Target Audience
- Telecommunications managers and personnel who are involved with regulatory issues and have interaction with regulatory and policy-making agencies
- Managers looking to complement their skill-set by gaining a good understanding of regulatory affairs in telecommunications
A combination of engaging activities and dynamic presentations to stimulate and maximize participants' learning.