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MGT-100E
TELECOMMUNICATIONS
MANAGEMENT FUNDAMENTALS
Description
An extensive 10-day Training Program to provide participants with the all-around, cross-functional knowledge, skills, tools and techniques of telecommunications management.
The telecommunications industry is becoming ever more global and competitive. The sector's long-term potential is still very attractive, but success in telecom requires sharp, business-savvy management teams, and adherence to sound business management principles.
The Telecommunications Management Fundamentals training program offers a comprehensive business look at the core concepts for successfully running a telecom organization. It provides a solid foundation in the management and business techniques relevant to today’s telecommunications industry. The training program is designed to ensure that participants obtain a fundamental knowledge of key business practices and develop their managerial skills, to enable them to contribute to the efficiency of their organization.
Objectives
- Provide participants with the knowledge and basic
managerial and commercial skills to successfully perform their daily
activities and meet their responsibilities
- Equip participants with tools and techniques to face the
challenges of the new telecommunications environment
- Improve the competence, efficiency and effectiveness of
participants as telecommunications managers and leaders
- Expose participants to key telecommunications management
concepts and issues
- Improve the strategic thinking and decision-making abilities of participants
Topics
- Global and competitive telecommunications environment
- Deregulation and competition
- Globalization
- New telecom players
- New technologies and services
- Global trends, impacts and challenges
- Overview of management
- The importance of competent management
- Skills and techniques
- The effective manager
- Leadership
- Strategic and business planning
- Corporate mission, vision and objectives
- Planning process
- Environment assessment
- Business portfolio
- Strategic plan
- Business plans
- Marketing, sales and customer care management
- Marketing research
- Marketing plan
- Marketing mix (4Ps)
- Pricing concepts, methodologies and
strategies
- New product introduction
- Sales, CRM and account management techniques
- Customer care/satisfaction
- Network planning and management
- Network concepts
- Planning of network evolution
- Network management, monitoring and control
- Business migration to IP networks
- Project management
- Project planning
- Project management tools and techniques
- Resource allocation
- Project execution and control
- Interconnection
- Commercial, technical and regulatory aspects
- Business cases
- Negotiation and management of agreements
- International settlements
- Financial management
- Budget and control
- Costing/cost allocation
- Risk assessment and management techniques
- Capital investment projects decision-making
process
- Capital structure
- Financial information and data for executive decision-making
- Human resources management
- Global compensation (pay, incentives,
benefits and pensions)
- Learning, training and organizational
development
- Performance management
- Employee relations
- Change management
- The change process
- Change management strategies
- Strategic communication plan
- Corporate culture
Target Audience
- Telecommunications managers and personnel looking to complement their skill-set by gaining a good understanding of global telecommunications management
Methodology
Our Training Programs combine expert presentations, workshops, case studies and discussions on real-life situations faced by participants. Complete training material is provided to all participants for future reference and follow-up action plans.
Location
Our Training Programs are held at regular intervals in selected cities around the world. Upon request, our expert trainers can lead Training Programs at the location of your choice. If interested, please contact us at training@neotelis.com.
Expertise
Neotelis provides consulting and training services to telecommunications organizations worldwide. Its team of experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 100 countries around the world.
