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ICT-106E

MANAGING E-GOVERNMENT & ICT PROJECTS

Description

A 5-day Training Program to provide participants with an understanding of how to conceive, design, plan, manage, tender and evaluate ICT projects and proposals in general, and e-government projects and proposals in particular. The types of ICT projects are described and analyzed in terms of their characteristics and the challenges they present to public administrations seeking to enhance efficiency and service delivery.

Objectives

• Enhance the understanding of participants of the types of ICT projects and of their characteristics
• Present the ICT and e-government project cycles
• Help participants understand the risks associated with ICT and e-government projects, and how these risks can be managed and/or mitigated
• Show participants how to conceive, design, plan and implement ICT projects in general, and e-government projects in particular
• Present public sector planners how to work with the public and other stakeholders including public sector employees in implementing e-government solutions

Topics

• Nature and characteristics of ICT and e-government projects
• What is e-government?
• Why ICTs? The reasons for automating business processes
• Types of ICT projects
• E-government models and approaches
• National ICT strategy framework and other policy issues
• Risks associated with ICT projects, and how to manage these risks
• Who is the project for? Who benefits? Who loses?

• The ICT/e-government project cycle
• Setting the stage: assessing needs and circumstances (e-readiness)
• Business process analysis: what to automate and interoperate? Why and how?
• Identifying and characterizing target groups: the importance of knowing who the project will serve, and how they will benefit
• Determining project objectives and scope
• Defining and measuring expectations: Results-Based Management (RBM)
• Managing implementation
• Maintaining communications
• Sector specific considerations for agriculture, health, education, social services, etc.
• Case studies and best practices

• Managing implementation
• Institutional rules and management arrangements
• Factors affecting implementation management: scope, scale, standards, interoperability and complexity
• Governance and oversight
• The importance of leadership in e-government implementation
• Managing the tender process: e-procurement for e-government
• Measuring achievement and performance
• Role of the public and other non-governmental participants

• Special case: managing ICT and e-government projects and plans at the local and community level
• Designing ICT and e-government projects for people at the local and community level
• Working with local government and community level stakeholders
• Managing e-government projects for rural users
• Setting up and managing local and community access facilities

• Understanding and managing expectations
• Assessing perceptions and readiness for change
• Communicating and working with the public and the public servants concerned
• Managing institutional rivalries
• Developing a change management plan and implementing it as part of the overall transformation process

• Partnering with stakeholders and the private sector
• Working with the private sector
• Partnering models: Public Private Partnerships (PPPs) and related arrangements
• Managing the PPP relationship
• Alternative financial mechanisms

Target Audience

• Government officials, planners and decision-makers, including local government officials and administrators
• Managers, analysts and program officers working in international development
• Managers and staff in Non-Governmental Organizations (NGOs)
• Researchers and academics interested in learning more about ICT for development
• Organizations and individuals working at the local and community level in the developing world
• Representatives of the private sector
• Professionals interested in international development looking to complement their skill-set by enhancing their understanding of e-government and ICT project management

Methodology

Our Training Programs combine expert presentations, workshops, case studies and discussions based on real-life situations faced by participants. Emphasis is placed on examining issues of local importance and looking at ways in which the material discussed during the program can be used by participants in the context of their own realities or work situation. Complete training material is provided to all participants for future reference and follow-up action plans.

Location

Our Training Programs are held at regular intervals in selected cities around the world. Upon request, our expert trainers can lead Training Programs at the location of your choice. If interested, please contact us at training@neotelis.com.

Expertise

Neotelis provides consulting and training services to telecommunications organizations worldwide. Its team of experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 100 countries around the world.