Training Program Outline

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FIN-109E

FRAUD MANAGEMENT IN TELECOMMUNICATIONS II

Description

A 5-day Training Program to provide participants with in-depth knowledge about all fraud risk categories and how to setup processes to identify, assess and control fraud in their organization.

Objectives

• Define telecommunications fraud and provide an understanding of the motives, rationalization and thinking of fraudsters in order to better combat their crime
• Provide an understanding of the latest fraud attacks as well as prevention technologies and counter-measures available
• Review fraud management tools and techniques
• Explain how to improve the risk assessment, weakness identification and counter-measures used within the organization to combat fraud
• Assist in identifying weaknesses in equipment and systems which fraudsters might exploit

Topics

• What is fraud?
• Evolution of fraud
• Thinking like a fraudster

• Identifying fraud risk
• Risk identification process
• Identifying organizational weaknesses

• Existing and new service vulnerabilities
• Prepaid fraud
• Interconnect fraud
• Roaming fraud
• Premium rate fraud
• Content & value-added fraud
• Partnership fraud
• Subscription fraud
• Internal fraud

• Grading the risks
• Which risks are worth addressing when
• Examining counter-measures to combat risks

• Risk assessment
• Developing a process for risk assessment
• Conducting airtime fraud risk assessments
• Conducting non airtime fraud risk assessments
• Analysis of internal fraud risks

• Systems assessments
• Conducting billing integrity assessment
• Conducting network security assessments
• Conducting physical security reviews
• Information and Information Technology (IT) security reviews

Target Audience

• Telecommunications managers and personnel who already have experience with managing fraud but would like more insights and practical instructions to identify and assess the degree of fraud in their organization and to restructure their organization, tools or techniques
• Organizational planners and process owners wishing to better understand the dynamics of fraud
• Business development and product planners who need to forecast organizational needs of a new service with respect to mitigating fraud
• Network engineers and IT personnel who are responsible for network, handset and IT procurement and wish to understand how to better assess the equipment needs of the organization when it comes to addressing fraud

Methodology

Our Training Programs combine expert presentations, workshops, case studies and discussions on real-life situations faced by participants. Complete training material is provided to all participants for future reference and follow-up action plans.

Location

Our Training Programs are held at regular intervals in selected cities around the world. Upon request, our expert trainers can lead Training Programs at the location of your choice. If interested, please contact us at training@neotelis.com.

Expertise

Neotelis provides consulting and training services to telecommunications organizations worldwide. Its team of experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 100 countries around the world.