Training Program Outline

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FIN-107E

REVENUE ASSURANCE IN TELECOMMUNICATIONS II

Description

A 5-day Training Program to provide participants with the additional analysis tools and techniques required to improve existing revenue assurance efforts.

Objectives

• Present the revenue assurance framework and process
• Provide the knowledge, strategies and methodologies to implement a revenue assurance program
• Present the key role of the mediation system as a revenue assurance tool

Topics

• Understanding core operations technologies
• Network elements overview
• IP-based voice services overview
• IT systems overview
• SS7 signalling overview
• Global System for Mobile (GSM) security and authentification
• Prepaid platform architectures
• General Packet Radio Service (GPRS) security
• Third Generation (3G) network security
• Types of network compromises
• Network billing and audits

• Analysis strategies
• Analysis techniques
• Analysis planning
• Evidence collection and storage
• Search and surveillance techniques
• Case management and dashboard modules
• Intelligence gathering
• Sources of intelligence
• Collection, collation and recording
• Analysis and evaluation
• Dissemination of intelligence

• Risk assessment strategies
• Risk identification
• Thinking like a fraudster
• Identifying weaknesses
• Conducting fraud risk assessments
• Grading the risks
• Counter measures
• Conducting billing integrity assessments
• Analysis of the internal threat
• Product vulnerability assessments
• Network security assessments
• Physical security reviews
• Information and IT security reviews
• Developing a risk assessment process

• Revenue assurance process
• Scope
• Product definition
• Mediation
• Rating and billing
• Service delivery – physical infrastructure
• Service delivery – business processes
• Provisioning process
• Interconnection accounting
• International settlements
• Reconciliation techniques
• CDR reconciliation
• Customer service reconciliation
• Future trends in reconciliation
• Service Level agreement (SLA) methods and management

Target Audience

• Telecommunications managers and personnel in organizations with three or more years of experience operating a Revenue Assurance team and who are seeking to increase the team’s efficiencies
• Individuals with more than two years of experience in a Revenue Assurance team looking to complement their skill-set by gaining a detailed understanding of the tools and techniques required to improve existing revenue assurance efforts
• Planners and Department Heads seeking to restructure existing Revenue Assurance operations in order to extract further improvements

Methodology

Our Training Programs combine expert presentations, workshops, case studies and discussions on real-life situations faced by participants. Complete training material is provided to all participants for future reference and follow-up action plans.

Location

Our Training Programs are held at regular intervals in selected cities around the world. Upon request, our expert trainers can lead Training Programs at the location of your choice. If interested, please contact us at training@neotelis.com.

Expertise

Neotelis provides consulting and training services to telecommunications organizations worldwide. Its team of experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 100 countries around the world.